// support
Stuck? Let's get you unstuck.
Pick a channel below — tickets for account issues, community for recipes, docs for building.
Support tickets
The fastest route. Open a ticket from Dashboard → Support and track replies in one place. Business plans get priority queueing.
No account yet, or locked out? Write to us directly and we'll get back within one business day.
Telegram community
Join other operators in our Telegram group for setup tips, automation recipes, and product announcements.
Documentation
API reference and endpoint examples — everything you need to build against TeleAuto.
// common issues
Answers before you ask
My WhatsApp session keeps disconnecting. What should I check?
First, make sure the phone stays online — WhatsApp Web sessions depend on it periodically. Enable auto-reconnect in the session settings, check the session health card for battery and device status, and review the logs for the disconnect reason. If it persists, reduce sending volume and add random delays.
The QR code expired before I could scan it. How do I retry?
Open the session card and hit Reconnect — a fresh QR generates instantly. QR codes rotate every ~40 seconds by design.
My automation isn't forwarding messages. Where do I debug?
Check three things in order: the automation is enabled, the source chat matches exactly (groups and channels are picked from the synced list), and your filters aren't excluding everything. The live logs show every evaluated message and which filter stopped it.
How do I connect a Telegram account vs. a Telegram bot?
Accounts use your phone number with OTP (and 2FA if enabled) — they can read and send in any chat you're a member of. Bots use a token from @BotFather and only see chats they're added to. Both connect from Dashboard → Telegram.
Can I move my subscription to a different account?
Yes — open a ticket with both account emails and we'll transfer the plan and remaining billing period.
Where do I report a bug or request a feature?
Open a support ticket with the category set to Bug or Feature Request. Logs and screenshots help us fix things faster.