Refund Policy

Every account starts with a 15-day free trial — full features, no card required. We'd rather you test TeleAuto against your real WhatsApp and Telegram workflows before paying anything.

If TeleAuto isn't right for you, request a refund within 7 days of your first payment and we'll return the full amount — no questionnaire, no hoops. This applies to your first subscription payment on your first plan.

Renewal payments and subsequent months are generally non-refundable, since you can cancel anytime before renewal from Dashboard → Billing. If you forgot to cancel and haven't used the Service in the new period (no messages relayed, no sessions connected), contact us within 72 hours of the charge and we'll review it case by case — we're reasonable people.

Upgrades are prorated automatically — you only pay the difference for the remainder of the cycle. Downgrades take effect at the next renewal; we don't issue partial refunds for downgrading mid-cycle.

• Accounts suspended or terminated for violating our Terms of Service (spam, abuse, unauthorized account use)
• Charges older than the windows described above
• Bans or restrictions imposed on your numbers by WhatsApp or Telegram — these are outside our control and covered in our Terms

Razorpay (INR) — refunds are issued to the original payment method and typically appear within 5–7 business days depending on your bank.

TON (crypto) — refunds are sent to the originating wallet address at the TON amount of the original transaction. Network fees for the refund transfer are covered by us.

Open a ticket from Dashboard → Support with the subject “Refund request”, or email support@teleauto.com from your account email with your payment ID (visible in Dashboard → Billing → History). We respond within one business day and process approved refunds immediately.

Unsure whether your situation qualifies? Ask first — support@teleauto.com. We'd rather talk it through than have you dispute a charge.